What are the details of the PRIORITY AFTER SALES SERVICE?
Quite simple really, whatever it is that you need to contact us for, do so directly, give us up to 48 hours to deal with your request (excluding weekends and bank holidays) and use ONE of the following methods (they appear in order of preference), this will allow us to deal with things quickly and efficiently well within the 48 hours we promise.
– Email us – excelsiorglobal.co.uk @ gmail.com (remove the spaces around the @ – we hate spam too)
– Whatsapp message – 07856 991 028 – start a chat
– Twitter message – tweet @excelsiorglobal – direct or public message is up to you
– Text SMS / Phone – 07856 991 028
When making contact please provide your order number, purchase date & an appropriate message.
What is the returns policy?
We accept returns for total peace of mind, please see section 14 of our Terms & Conditions of sale.
How much does it cost to post to my country?
You will find the cost of postage on our Shipping & Delivery page. There are exceptions, we do not post to PO Boxes period. Due to insurance conditions we do not post to USA or Canada, sorry. For International Shipping we use a Signed For service with a weight limit of 2kg and value limit of £250.
How do I pay for my purchase?
Our preferred methods of payment are Paypal (you do not need an account with them), bank transfer and cash on collection. We will accept postal orders and cheques, but this will be very rare, and will have to be agreed in advance, and the goods will not be dispatched until cleared funds are in our possession.
Where do you post from and how often do you post?
We post our items from Coventry, UK. We post every working UK weekday, unless otherwise stated by a banner at the top of our shop or advertised on our social media accounts. We obtain and retain proof of posting on everything we send (this is not the same as tracking – which is an paid upgrade available prior to checkout).
My item has not arrived yet, can you provide a status update?
Of course we can. Please bear in mind that the most delivery services used have delivery aims that are not guaranteed, but are achieved by the postal companies well over 80% of the time. Most of the time that a delivery is delayed it arrives a few days later, very rarely do they end up lost.
Use any of the contact details provided above, and use the subject as “Postal Status”.
My order has arrived damaged – what do I do?
We are sorry that this has occurred. Please provide pictures of the damaged item and the item packaging including labels, we will then be able to claim for the damage from the delivery company and send you a replacement (unless out of stock in which case a refund would be issued).
Use any of the contact details provided above, and use the subject as “Postal Damage”
I believe something I ordered is not as described, what do I do?
While this is unlikely (as we take great care with our descriptions) there may be damage in transit (they are not sent damaged) either way we are happy to help.
Use any of the contact details provided above, and use the subject as “Description Issue”.