PRIVACY

Your privacy is important to us. We will only use your information as detailed in this policy.

Any information passed through to excelsiorglobal.co.uk is managed in accordance with the Data Protection Act 1998. If you wish for your details to be removed, this can be requested in writing by email to excelsiorglobal.co.uk @ gmail.com (remove the spaces around the @ Рwe hate spam too)

We may collect and process the following data about you:

– Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website and purchasing goods.
– If you place an order on our eBay & Amazon stores, the details provided when placing the order will be processed to automatically create a website account and order.
– If you contact us, we may keep a record of that correspondence, this includes emails, texts, phonecalls, WhatsApp chats/calls and other such methods.
– Details of transactions you carry out through the Website and of the fulfillment of your orders.
– Details of your visits to the Website.
– We may collect information about your computer, including where available, your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
– On some pages, you may submit details about other people (name, address, phone number and email).

Payment Details

We use Paypal as a means of accepting payments on our website and on eBay, Amazon payments take care of that side, so we do not collect your payment information (card/bank details). We are provided your payment email address, and delivery & billing addresses. When you pay on this site using Paypal you are taken to their site to complete the payment and returned back to us. You may pay by bank transfer, we only see what appears on our statements – payer, reference and credit.

We use the information detailed above in the following ways:

– To ensure that content from the Website is presented in the most effective manner for you and for your computer.
– To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to being contacted for such purposes.
– To carry out our obligations arising from any contracts entered into between you and us.
– To allow you to participate in interactive features of our service, when you choose to do so.
– To notify you about changes to our service.
– To facilitate delivery of an order to an alternative person / address as specified by you.
– To respond to any communication received from you.
– To process any claims for loss or non-delivery, this will involve passing the information to at least one of the following organisations eBay, Amazon, Paypal and Royal Mail (or other delivery companies) to facilitiate the claim to successful conclusion.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

COOKIES

Cookies are files that contain small amounts of data. They are stored by your internet browser on your computer or other device’s hard drive or temporary memory by the websites you visit. The use of cookies is now an industry standard, and users will find them on websites large & small.

Different types of cookies have different functions or purposes. These can include:
– making a website and all it’s features work
– making a website easier to use
– enabling website owners to understand more about their visitors.

We May Use Cookies To:

– Ensure your privacy is safeguarded
– Gather information about which pages are most relevant to visitors
– Store details about your purchases or basket so you can make the most of our website
– Evaluate how effective our advertising, promotional offers and website features have been to improve our service and website.

We Do Not Use Cookies To:

– Store personally identifiable information
– Track your browsing after you’ve left our website
– Sell or distribute cookie data

What Happens If I Turn Off Cookies In My Browser?

The latest browser versions generally give you the option to accept or decline cookies. This is a global setting that applies to every website you visit.

If you do switch off cookies at the browser level, your device won’t be able to accept cookies from any website. This means you will struggle to access the secure area of any website, and you won’t be able to enjoy the website as was intended by the owners for their audience.

You will not be able to order anything from our website if you switch off cookies, as our shopping basket and other features will not work correctly (if at all). If you want to change cookie settings please go to the options or settings in your browser and edit it there. To reiterate, our website MUST have cookies enabled to work correctly. The shopping basket and other features will not work without them. Cookies, by themselves, cannot be used to find out the identity of any user.

Some of the cookies we use are sessional and are deleted as soon as you leave our website. While others are used to remember things like your shopping basket.

Below is a list of the Cookies that this website uses:

Cookie NameCookie CategoryDescriptionDuration
wordpress_2WordPress cookie for a logged in user.session
wordpress_logged_in_2WordPress cookie for a logged in usersession
wordpress_test_2WordPress cookie for a logged in usersession
wordpress_test_cookie2WordPress test cookiesession
wp-settings-1Wordpress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
wp-settings-time-2Wordpress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.1 year
PHPSESSID1To identify your unique session on the websitesession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.session

Website Analysis Cookies

We may use Google Analytics cookies to analyse our website and it’s visitors, Google Analytics stores IP address anonymously on its servers in the US, and Google do not associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. Until the browser closed.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

You can access all your personally identifiable information that we collect online and maintain it by sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

HOW TO CONTACT US

Should you have other questions or concerns about these privacy policies, please contact us using the details on the contact page.

YOUR CONSENT

By using our Web site, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.