With The General Data Protection Regulation (GDPR) replacing the Data Protection Act on 25th May 2018, like others that use personal information we have to provide more information about the data we gather, how we use it, your rights over it etc. We have updated this Privacy & Cookie Policy as a result. You can relax, day to day nothing is actually changing with what we collect and how we use it, everything is just becoming more transparent – which is a massive positive going forward.

Your privacy is important to us. We keep your personal information safe and never sell it to third parties. We will only use your information as detailed in this policy.



Website address:  https://excelsiorglobal.co.uk.
Company name:  The Excelsior Organisation Ltd (also t/a Excelsior Global) registered in England.
Company No:  06151925
Registered office:  279 Leamington Road, Styvechale, Coventry, England, CV3 6NB.
Contact details: Please refer to the contact page. Use a different method if you have not heard from us within 48 hours.



Information that you provide on our website:

  • At the time of registering to use the Website (email address)
  • Purchasing goods for yourself or for others (billing name, email address, phone number, billing address, shipping name, shipping address, order notes etc) – this may include details for others, you have the appropriate permissions to provide these.
  • If you leave a comment or review or testimonial on the site we collect the data shown and submitted in the respective form, and also your IP address and browser user agent string to help spam detection.
  • An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public.
  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Orders Placed With Us Externally

If you place an order on our eBay, Amazon or OnBuy stores, the details provided by you to them when placing the order will be transmitted to us and processed to automatically create a website account and website order. This is to help us process & fulfil orders more efficiently.


If you contact us, we may keep a record of that correspondence, this includes letters, faxes, emails, texts, phonecalls, WhatsApp chats/calls and other such methods. Calls may be recorded for the purposes of completing your enquiry or order, and are deleted once resolved.

Details of your visits to the Website.

We may collect information about your computer, including where available, your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual personally.

Payment Details

We use Stripe and/or Paypal as a means of accepting payments on our website, on eBay and on OnBuy, while Amazon payments take care of that side, so we do not collect your payment information (card/bank details). We are provided your payment email address, and delivery & billing addresses. When you pay on this site using Stripe or Paypal you are taken to their site to complete the payment and returned back to us. You may pay by bank transfer, we only see what appears on our statements – payer, reference and credit.



Cookies are files that contain small amounts of data. They are stored by your internet browser on your computer or other device’s hard drive or temporary memory by the websites you visit. The use of cookies is now an industry standard, and users will find them on websites large & small.

Different types of cookies have different functions or purposes. These can include:
– making a website and all it’s features work
– making a website easier to use
– enabling website owners to understand more about their visitors.

We May Use Cookies To:

– Ensure your privacy is safeguarded
– Gather information about which pages are most relevant to visitors
– Store details about your purchases or basket so you can make the most of our website
– Evaluate how effective our advertising, promotional offers and website features have been to improve our service and website.

We Do Not Use Cookies To:

– Store personally identifiable information
– Track your browsing after you’ve left our website
– Sell or distribute cookie data

What Happens If I Turn Off Cookies In My Browser?

The latest browser versions generally give you the option to accept or decline cookies. This is a global setting that applies to every website you visit.

If you do switch off cookies at the browser level, your device won’t be able to accept cookies from any website. This means you will struggle to access the secure area of any website, and you won’t be able to enjoy the website as was intended by the owners for their audience.

You will not be able to order anything from our website if you switch off cookies, as our shopping basket and other features will not work correctly (if at all). If you want to change cookie settings please go to the options or settings in your browser and edit it there. To reiterate, our website MUST have cookies enabled to work correctly. The shopping basket and other features will not work without them. Cookies, by themselves, cannot be used to find out the identity of any user.

Some of the cookies we use are sessional and are deleted as soon as you leave our website. While others are used to remember things like your shopping basket.

Below is a list of the Cookies that this website uses:

Cookie NameCookie CategoryDescriptionDuration
wordpress_2WordPress cookie for a logged in user.session
wordpress_logged_in_2WordPress cookie for a logged in usersession
wordpress_test_2WordPress cookie for a logged in usersession
wordpress_test_cookie2WordPress test cookiesession
wp-settings-1Wordpress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
wp-settings-time-2Wordpress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
PHPSESSID1To identify your unique session on the websitesession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.session

Website Analysis Cookies

We may use Google Analytics cookies to analyse our website and it’s visitors, Google Analytics stores IP address anonymously on its servers in the US, and Google do not associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. Until the browser closed.




The legal basis for the data subject giving consent is Art. 6 (1) a. and Art. 7 GDPR (ticking the boxes for agreement with our Terms & Conditions and Cookie & Privacy Policy and/or clicking “Accept” on the cookie banner).


The legal basis for processing data in order to perform our contractual services and discharge our contractual obligations is Art. 6 (1) b. GDPR (by ordering from us, on the Website / eBay / Amazon / OnBuy etc)

Compliance With A Legal Obligation

The legal basis for processing data in order to comply with our legal obligations is Art. 6 (1) c. GDPR (it is a legal requirement for a company to maintain transactional records).

Legitimate Interests

The legal basis for processing data for the purposes of our legitimate interests is Art. 6 (1) f. GDPR. (for example to improve our customer offering and business operations).



We retain data securely as long as necessary, we are required by law to maintain all transactional records for a period of 6 years from the end of the last company financial year they relate to (longer in exceptional circumstances). However, certain data will be deleted sooner (for example call recordings).



We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:

  • A buyer asks us to reveal the information, or we have a buyer’s permission to do so
  • We are required or permitted to do so by law
  • It is required by law enforcement, fraud prevention or credit reference agencies
  • It is necessary to share buyer personal information with our suppliers, service providers and other contractors to fulfil orders buyers place with us here on our website, on eBay, on Amazon or on OnBuy (for example to fulfil orders, we may need to provide some of your details to delivery companies. The same applies for when you make a claim for postal damage or loss).



You can access all your personally identifiable information that we collect online and maintain it by sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, financial or security purposes. We are obliged to provide this data within 1 calendar month of the request and free of charge. However we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.



Should you have other questions or concerns about these privacy policies, please contact us using the details on the contact page.  Use a different method if you have not heard from us within 48 hours.



Visitor comments may be checked through an automated spam detection service.



To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our website is secure and uses the https protocol. Devices and services we use to store your data are all password protected, some with gesture / fingerprint protection others with two-factor authentication. As an example, on these devices/services, we even password protect spreadsheet files that contain data. All devices are never left unattended unless password / gesture / fingerprint locked.



We work to ensure it doesn’t happen, however, should a data breach be discovered we will inform the data subjects within 24 hours of finding it.



We receive order data from eBay, Amazon and OnBuy for orders placed with us on their websites, they only send over what you have provided them when ordering.



By using our Web site, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.  This version is dated 25th May 2018.